Delivery Policy

Shipping Info

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.


A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.


Our plants are allocated into different nurseries, including South Korea, Japan, Taiwan and Hong Kong. We transport them to suitable nurseries according to temperature. The plants you bought need to be collected from different nurseries. It will take some time to prepare the shipment. It normally takes 3-7 business days for us to bare root the plants. Please note that this does not include holidays and weekends.


Shipment takes 3-4 weeks to arrive depending the destination country/region.